Lost & Found that runs itself, while you run your business.
Back2you AI is the AI-powered lost property concierge designed to save you significant time. Capture, match, and reunite items without slowing down your team or putting guests on hold.
Everything runs on one timeline.
From the first intake photo to the final pickup, Back2you AI keeps your team and your guests in sync. Automations handle the busywork so you can focus on growing and running your business.
Capture & tag
Staff log items in under 60 seconds with photos and AI image descriptions for faster lookups.
Smart matching
If there is no match, an inquiry is saved and AI keeps matching asynchronously. When a match appears later, the guest is notified and the app auto-links it.
Reunite fast
Guests arrive, verify their item with staff, and leave reunited without the back-and-forth.
Route calls in seconds
AI phone assistant
Offload late-night phone calls to an AI concierge that knows your inventory, creates inquiries, and keeps your team free to run the floor.
Always-on visibility
99.9% uptime
Staff can check statuses at any time with a cloud dashboard that's resilient, mirrored, and monitored around the clock. Customers can phone in 24/7 to check if their lost item is in and log an inquiry.
Always searching
AI async matching
When there's no immediate match, the AI keeps searching in the background and links newly logged items automatically.
Sensitive-safe handling
Customer confidence
Sensitive image blocking and clear verification steps protect guests while keeping reunions fast and respectful.
Queue
Claims syncing
Phones
AI concierge
Storage
Secure vault