01 / Found item
Photograph and log the find
Add photos, a storage location and any useful details from a phone. Image descriptions help identify the item. In a weak-signal area, uploads wait in the offline queue until they can sync.
From the floor to the front desk
Photos, storage locations, guest enquiries and collection status stay together. The next shift starts with the same record, not another spreadsheet.
The lost-property workflow
An item record that keeps working.
A find and an enquiry may arrive hours apart. Keep both sides of the conversation in the same place.
- 01Found itemPhoto · description · storage location
- 02Guest enquiryWhat was lost · where · contact details
- 03Potential matchConnect the enquiry to the item
- 04Verified collectionStaff check ownership and record the return
02 / Guest enquiry
Capture the guest’s enquiry
Keep the guest’s description and contact details alongside your inventory. Staff can review enquiries without rebuilding the history from voicemail and handwritten notes.
03 / Potential match
Keep checking for a match
An unresolved enquiry can be checked again when a new item is logged. A potential match links the enquiry to the item for review.
04 / Verified collection
Verify, then return
The guest receives collection information. Staff check identifying details before releasing the item and record the completed collection. A suggested match does not establish ownership.
Across every shift
Keep the next shift informed.
One record gives security, front-of-house and managers a common starting point.
Find the item and its storage location
Search descriptions or claim codes and see where the item is stored, who logged it and its current status.
See what needs attention
Review open enquiries, items awaiting verification and recent activity. Staff can pick up a claim without starting again.
Handle sensitive property carefully
Card and ID records use limited identifying details. Uploaded images are screened for sensitive information, and staff remain responsible for checking ownership.
AI phone assistance
Take the enquiry. Keep staff on the floor.
Routine calls can become structured enquiries, with the caller’s item details and contact information ready for review. Background matching keeps checking as new items arrive. Staff still verify ownership before release.
“I left a brown wallet near the bar. Can you let me know if it’s handed in?”Meet our communications partner
Guides & ideas
More ways to make lost property easier.
Operational guide
How to Manage Lost Property Across Hospitality Venues Without Slowing Down Service
A practical guide for hospitality operators who want to reduce lost property chaos, speed up guest responses, and build a repeatable lost-property workflow.
Read guideCompany news
Why Back2YouAI Is Partnering with Voiso for More Connected Guest Service
How Back2YouAI and Voiso are bringing lost-property operations and modern customer communications closer together for venue teams.
Read storyOperational guide
How to Reduce Lost Property Phone Calls With an AI Lost and Found System
Learn how venues can reduce repetitive lost property phone calls by centralising enquiries, automating updates, and using AI-assisted workflows.
Read guideOperational guide
A Practical Lost Property Policy for Venues Using Modern Software
Build a venue-ready lost property policy covering intake, storage, verification, communication, and collection with support from AI-powered software.
Read guidePartnerships
The conversation meets the workflow.
Voiso provides contact-centre technology. Back2YouAI focuses on item intake, enquiries, matching and verified return. Our partnership brings those areas of expertise together.
Card and ID handling, images and guest information are covered in our privacy policy. Discuss staff access and your venue’s process in the demo.
See the software in action
Request a free demo to learn how Back2YouAI helps teams process more claims with less admin, fewer phone calls, and better guest experiences.